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Frequently Asked Questions

  • Where can I find technical data sheets?

    You can access Tech Sheets when browsing products (i.e. you do not need to know the Tech Sheet number)

  • How do I select a delivery service?

    On the Delivery Details page, click on the drop down box to select your preferred service from a range of delivery options.

  • How do I send an order to an alternate delivery address?

    Under the ‘Use Existing Address’ address option, simply use the dropdown to select an alternative address, or if shipping for the first time fill in the new address.

  • What is the criteria for returning items?

    Please refer to our terms and conditions.

  • Am I able to amend/cancel my order once it's submitted?

    Once 'submit order' is clicked, your order is sent immediately to our Distribution Centre to process for delivery. If you need to amend or cancel an order, please contact us on 01761414350 as soon as possible.  Whilst we cannot guarantee that the order will be amended, we will do everything in our power make the change you request.

  • How do I return an item?

    Please refer to our terms and conditions.